Returns & Refunds Policy

At Esscents LDN, customer satisfaction and product quality are our priority. If your item arrives damaged or faulty, you may request a return or bring the item to our store for inspection, subject to the conditions below.

This Returns & Refunds Policy applies to purchases made from Esscents LDN within the United Arab Emirates UAE.

Eligibility for Return

A return request may be accepted only under the following conditions:

• Damaged item received
• Faulty item received
• Incorrect item received
• Product is unused and in original condition
• Original packaging is available where possible
• Proof of purchase or order details are provided
• Return request is approved after inspection

Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used perfumes
• Products damaged due to misuse
• Products damaged due to mishandling or external factors
• Items damaged after delivery due to incorrect storage
• Sale or discounted items, unless faulty
• Items returned without approval
• International orders, unless agreed before purchase

Important Conditions

• Esscents LDN does not offer refunds on purchases unless the item is confirmed damaged, faulty, or incorrect due to an issue from our side.
• No returns or refunds are accepted for change of mind.
• Return approval is required before any refund is processed.
• All returned items are inspected by our team.
• Items without inspection or approval will not be accepted for refund.
• Refund approval depends on the condition of the item and the result of inspection.

Return Process

To request a return or inspection, please contact our support team with:

• Order ID or proof of purchase
• Reason for return
• Clear product images if the item is damaged, faulty, or incorrect
• Customer name and contact details

After reviewing your request, our team will guide you on the next step.

You may also bring the item directly to our store for inspection:

Esscents LDN / Super Saver Hub
Wilson Building, Next to World Trade Centre
Shop Name: Super Saver Hub
Dubai, United Arab Emirates

Damaged or Faulty Items

If your item arrives damaged or faulty, our team will inspect the product to determine whether the issue was caused by Esscents LDN, delivery handling, or another issue within our responsibility.

If the damage or fault is confirmed to be our responsibility, a refund may be issued.

If the damage is caused by misuse, mishandling, incorrect storage, or external factors after delivery, no refund will be provided.

Refund Details

Approved Refunds

If your refund is approved after inspection:

• Refund will be issued only after the item has been checked by our team
• Refund approval depends on confirmation that the fault was from our side
• Refund method and processing time may depend on the original payment method and order details

Not Approved Refunds

Refunds will not be approved if:

• The product has been opened or used
• The item was damaged by customer misuse
• The item was damaged after delivery
• The product was stored incorrectly
• The item is returned without approval
• The issue is not related to Esscents LDN or delivery handling

Free Delivery Across the UAE

Esscents LDN offers free delivery across the UAE.

If you would like to place an order for delivery outside the UAE, please contact us before placing your order so our team can provide a shipping quote.

For international delivery queries, contact us at:

Email: info@esscentsldn.co.uk

Contact Us

For questions about returns, refunds, damaged items, faulty products, or delivery, please contact us:

Esscents LDN
Email: info@esscentsldn.co.uk
Location: Wilson Building, Next to World Trade Centre – Shop Name: Super Saver Hub, Dubai, UAE

Thank you for choosing Esscents LDN.

Frequently Asked Questions

Does Esscents LDN offer refunds?

Esscents LDN does not offer refunds on purchases unless the item is confirmed damaged, faulty, or incorrect due to an issue from our side.

Can I return an opened perfume?

No, opened or used perfumes are not eligible for return due to hygiene and product safety reasons.

What should I do if my item arrives damaged?

Contact Esscents LDN support with your order details and product images, or bring the item to our store for inspection.

Where can I bring a damaged item for inspection?

You can bring the item to Wilson Building, Next to World Trade Centre – Shop Name: Super Saver Hub, Dubai, UAE.

Will I get a refund if the damage is my fault?

No, refunds are not provided if the item was damaged due to misuse, mishandling, incorrect storage, or external factors after delivery.

Does Esscents LDN offer free UAE delivery?

Yes, Esscents LDN offers free delivery across the UAE.