Returns & Refunds

At Esscents LDN, we prioritize quality and customer satisfaction. Please review our policy below:

No Refunds Policy

We do not offer refunds on any purchases.

Damaged or Faulty Items

If your item arrives damaged, you can return it or bring it to our store for inspection:
Location: Wilson Building, Next to World Trade Centre – Shop Name: Super Saver Hub

• In-store Inspection: Our team will assess the item to determine if the damage was our responsibility.
• If Approved: A refund will be issued if the fault is on our part.
• If Not Approved: No refund will be provided if the damage results from misuse or external factors.

Free Delivery Across the UAE

We offer free delivery throughout the UAE. If you wish to place an order for delivery outside the UAE, please contact us at info@esscentsldn.co.uk, and we’ll provide a shipping quote.

Thank you for choosing Esscents LDN!