1. What is Esscents LDN?
Esscents LDN is a luxury brand specialising in designer fragrances. We focus on providing unique and high-quality scents tailored for modern lifestyles.
2. Where can I buy Esscents LDN products?
Esscents LDN products are available for purchase online through our website or at Super Saver Hub, a retail outlet located near the World Trade Centre. If you see the item being sold anywhere, please do contact us as this may be an illegitimate item.
3. What makes Esscents LDN fragrances unique?
Our fragrances are crafted with premium ingredients, offering long-lasting and distinctive scents that cater to contemporary tastes.
4. Do you offer international shipping?
We offer free shipping within the UAE. For international shipping options, please contact us before placing an order and we will provide a shipping quote.
5. Can I return or exchange a product?
We do not have a standard return or refund policy. However, if an item is found to be faulty, we will examine it and can provide a replacement or refund if we are responsible for the damage.
6. Do you offer samples?
We do not offer samples, but customers are welcome to use testers available in our store (Super Saver Hub) to try out scents before making a purchase.
7. Can I get my fragrance bottle engraved?
Yes! We offer free engraving on our fragrance bottles, allowing you to personalize your purchase.
8. How can I stay updated on new launches and events?
Follow us on social media for the latest updates on product releases and special events, or subscribe to our newsletter through our website.
9. What payment methods do you accept?
We accept all major credit cards, and we can also do Cash On Delivery. We are working on getting Tabby and Tamara introduced so customers can split their payment into installments.
10. Who can I contact for further assistance?
For inquiries or assistance, please email us at info@esscentsldn.co.uk.