Shipping Policy

At Esscents LDN, we are committed to providing a smooth, safe, and reliable delivery experience for our customers across the United Arab Emirates UAE. This shipping policy explains our order processing time, delivery areas, estimated delivery time, tracking details, and customer responsibilities.

Order Processing Time

All orders placed on Esscents LDN are usually processed within 2 to 5 business days after successful payment confirmation.

Orders are processed during business days only. Orders placed on weekends or public holidays may be processed on the next working day.

Once your order has been processed and dispatched, you may receive shipping confirmation or tracking details, where available.

Shipping Locations

Esscents LDN currently offers perfume delivery across the United Arab Emirates UAE.

We aim to make luxury and inspired fragrances easily accessible to customers throughout the UAE.

Free Shipping in UAE

Esscents LDN offers free shipping across the UAE.

There are no additional shipping charges at checkout unless stated otherwise during special delivery arrangements or promotional conditions.

Estimated Delivery Time

After your order has been dispatched, delivery usually takes around 2 business days or more, depending on your location, courier service, and order volume.

Please note that delivery times are estimates and may vary due to courier delays, weekends, public holidays, weather conditions, or incorrect delivery details.

Delivery Delays

Although we do our best to deliver all orders on time, some delays may occur due to reasons beyond our control.

Possible causes of delivery delay include:

• Courier service delays
• Public holidays in the UAE
• High order volume
• Weather conditions
• Incorrect or incomplete shipping address
• Customer not available at the time of delivery

If your order is delayed, please contact our customer support team with your order number so we can assist you.

Order Tracking

Where tracking is available, tracking information will be shared with you after your order has been dispatched.

Customers can use the tracking details to check the latest delivery status of their order.

If you have not received tracking details or need help with your shipment, please contact our support team.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address, phone number, and contact details at the time of placing an order.

Esscents LDN will not be responsible for failed delivery, delay, or non-delivery caused by incorrect, incomplete, or outdated customer information.

Please review your delivery details carefully before confirming your order.

Failed Delivery

If a courier is unable to deliver your order due to incorrect address details, customer unavailability, or failed contact attempts, the order may be returned or delayed.

In such cases, customers should contact Esscents LDN support as soon as possible for further assistance.

Contact Us

For any questions related to shipping, delivery, or tracking, please contact us:

Esscents LDN
Email: info@esscentsldn.co.uk
Phone: +971 55 150 2345
Address: Signature Esscents Perfumes, Wilson Building – Shop 29, 2nd December St, Al Jaffiliya, Dubai

Frequently Asked Questions

How long does Esscents LDN take to process an order?

Orders are usually processed within 2 to 5 business days after payment confirmation.

Where does Esscents LDN deliver?

Esscents LDN currently delivers across the United Arab Emirates UAE.

Does Esscents LDN offer free shipping in UAE?

Yes, Esscents LDN offers free shipping across the UAE.

How long does delivery take in UAE?

After dispatch, delivery usually takes around 2 business days or more, depending on your UAE location and courier availability.

Will I receive tracking details?

Where tracking is available, tracking details will be shared once your order has been dispatched.

What should I do if my order is delayed?

Please contact Esscents LDN customer support with your order number, and our team will assist you with the delivery update.